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The COVID-19 pandemic accelerated the adoption of technology by both financial institutions in Barbados and their clients. But has it gone far enough? Is the new technology serving the needs of customers? And what's next?
Those issues and others were discussed during the May edition of the Central Bank of Barbados and Financial Services Commission’s (FSC) 2021 Domestic Financial Institutions Conference panel discussion, “Technology and Customer Service in the Financial Sector”.
Hear what Paul Ashby, CEO of SigniaGlobe Financial; George Thomas, Deputy Chief Information Officer at CIBC FirstCaribbean International Bank; and Colin Daniel, Principal Consultant at Strategic Consulting and Advisory Services had to say during the event, which was moderated by the FSC’s General Counsel Cyralene Benskin-Murray.